Elements and Performance Criteria
- Restock and service ATM machines
- ATMs are restocked and serviced in accordance with correct procedure and key information displayed at machine is verified to ensure it is current and legible
- Action cards are handled according to organisation's policies and procedure
- ATM machines are cleaned and checked to ensure they are functioning correctly with any faults and malfunctions identified and corrective action initiated to resolve faults in a timely manner
- Replenish and balance cash in ATM
- Cash in ATM is checked to ensure it complies with organisation policies and procedures for cash levels
- Cash is counted and entered on cash recording documentation with cash balance records in machines verified for accuracy and made available to authorised personnel
- Deposits made through ATMs are processed or actioned in accordance with organisation's policies and procedures
- Discrepancies between machine tape records and cash are actioned, or referred to authorised personnel in accordance with organisation's policies and procedures
- Maintain security of ATM cash